fq999 Privacy Policy — How We Protect Your Data

fq999 operates the online casino and sports betting platform available at fq999.club. This Privacy Policy describes how fq999 collects, uses, stores, shares, and protects the personal information of members and visitors who interact with the fq999 platform. This policy applies to all users who access fq999 from any device, including mobile browsers and any dedicated application, regardless of whether they are registered account holders or guest visitors.

By registering an account with fq999 or continuing to use the fq999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, please discontinue your use of the fq999 platform immediately and contact [email protected] to request account closure.

fq999 collects personal information through several channels, including direct registration, account usage activity, and automated technical means. The categories of personal data we collect include:

• Registration data: your full name, date of birth, mobile phone number registered in Bangladesh, and any government-issued identification number provided during the KYC verification process.
• Financial transaction data: records of deposits made via bKash, Nagad, Rocket, Upay, or bank transfer; withdrawal requests and processing history; and transaction reference numbers associated with your account.
• Gaming activity data: records of games played, bet amounts, game outcomes, bonus usage, and session duration. This data is retained for regulatory compliance and dispute resolution purposes.
• Technical data: IP address, device type and operating system, browser type and version, approximate geographic location derived from IP, and session timestamps. This information is collected automatically when you access the fq999 platform.
• Communications data: the content of any messages you send to the fq999 customer support team via live chat or email, including your contact details and the subject matter of your enquiry. These records are retained to maintain service quality and for dispute resolution.

fq999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a document provided for KYC purposes incidentally contains such information, in which case it is stored only for the duration required to complete the verification process.

fq999 processes your personal data for the following purposes, each of which is grounded in a legitimate operational or legal basis:

• Account management: to create and maintain your fq999 account, verify your identity during registration and subsequent KYC checks, and enable you to access the full range of platform features including casino games, sports betting, and the payments system.
• Payment processing: to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), to reconcile your account balance, and to detect and prevent payment fraud or unauthorised transactions.
• Legal and regulatory compliance: to fulfil fq999's obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws. This includes retaining transaction records for the legally required retention period and reporting obligations to relevant authorities where required by law.
• Responsible gaming: to monitor betting patterns and account behaviour for signs of problem gambling, to administer the responsible gaming tools you activate (including deposit limits and self-exclusion), and to comply with our commitment to safe gambling under the minimum age of 21 policy.
• Customer support: to respond to your enquiries, complaints, and account assistance requests, and to maintain a record of support interactions for quality assurance and dispute resolution.
• Platform improvement: to analyse aggregated, anonymised usage data to understand how members interact with the fq999 platform, identify technical issues, and improve the overall user experience. Individual user data is not used for this purpose in identifiable form.

fq999 processes personal data only where a valid legal basis exists. The legal bases relied upon for the processing activities described in this policy are:

• Contractual necessity: processing that is necessary to perform the contract between you and fq999 — specifically, to provide the gaming, betting, and payment services you have registered to use.
• Legal obligation: processing necessary for fq999 to comply with applicable laws and regulations, including AML laws, KYC requirements, financial reporting obligations, and any mandatory disclosures to law enforcement or regulatory authorities.
• Legitimate interests: processing for purposes such as fraud prevention, platform security, and the improvement of fq999 services, where such processing does not override your fundamental privacy rights.
• Consent: where fq999 processes your data for an optional purpose not covered by the above bases (for example, sending you personalised promotional communications), it will first seek your explicit consent and will provide a clear means to withdraw that consent at any time.

fq999 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your personal information is shared only in the following limited circumstances:

• Service providers: fq999 engages trusted third-party service providers to perform functions on its behalf, including payment processing (bKash, Nagad, Rocket, and banking partners), identity verification services, game software providers (such as Pragmatic Play, Evolution Gaming, and Ezugi), and customer support platform providers. These parties are permitted to process your data only to the extent necessary to perform their contracted services and are bound by confidentiality obligations.
• Regulatory and law enforcement authorities: fq999 may disclose your personal data to relevant governmental, regulatory, or law enforcement authorities where required by applicable law or a valid legal order. This includes disclosures required under AML obligations and responses to official investigations.
• Business transfers: in the event of a merger, acquisition, restructuring, or sale of all or part of the fq999 business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and your rights will be maintained throughout.
• With your explicit consent: fq999 may share your personal data with third parties for purposes beyond those listed above only where you have given your express written or digital consent to that specific sharing activity. You may withdraw this consent at any time.

When fq999 shares your data with third-party service providers, it does so under data processing agreements that require those providers to implement appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was shared.

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, your payment details are transmitted directly to the relevant payment processor using industry-standard encryption. fq999 does not store full mobile wallet account numbers or bank account details on its own servers. Transaction reference numbers and amounts are retained in fq999's financial records solely for the purpose of account reconciliation, dispute resolution, and regulatory compliance.

fq999's financial records and transaction logs are retained for a minimum period in accordance with applicable financial regulations. Access to financial records is restricted to authorised fq999 compliance and finance personnel, and to third-party auditors or regulatory authorities where legally required. No financial record containing identifiable payment details is shared with any third party for marketing or commercial purposes.

The fq999 platform uses cookies and similar tracking technologies to support platform functionality, maintain your login session, and collect anonymised analytics data. The types of cookies used by fq999 include:

• Essential cookies: these are strictly necessary for the fq999 platform to function. They enable core features such as user authentication, session management, and security controls. These cookies cannot be disabled without impairing your ability to use the platform.
• Analytics cookies: fq999 uses anonymised analytics tools to understand aggregate usage patterns on the platform — for example, which pages are visited most frequently and where technical errors occur. No individually identifiable data is collected through analytics cookies.
• Preference cookies: these cookies remember your platform settings and preferences (such as language selection) so that you do not need to re-enter them each time you visit. They do not track your activity across other websites.

You may manage your cookie preferences through your mobile browser settings. Please note that disabling essential cookies will affect the functionality of the fq999 platform and may prevent you from logging in or completing transactions. fq999 does not use third-party advertising cookies or cross-site tracking technologies.

fq999 retains your personal data for as long as your account remains active and for a further period after account closure as required by applicable law. Specifically: account registration data and KYC documents are retained for a minimum of five years after account closure in accordance with AML and financial record-keeping obligations; financial transaction records are retained for a minimum of five years from the date of the transaction; gaming activity logs are retained for a minimum of three years for dispute resolution and regulatory compliance purposes; and customer support communications are retained for a minimum of two years.

When personal data is no longer required for any legitimate purpose and the applicable retention period has expired, fq999 will securely delete or irreversibly anonymise that data. Anonymised data (from which individual identity cannot be reconstructed) may be retained indefinitely for statistical and platform improvement purposes.

As a user of the fq999 platform, you have the following rights in relation to the personal data fq999 holds about you. To exercise any of these rights, contact fq999 customer support at [email protected] with your registered mobile number and a description of your request:

• Right of access: you may request a copy of the personal data fq999 holds about you. fq999 will provide this information within a reasonable timeframe and in a portable format where technically feasible.
• Right to rectification: if you believe that any personal data fq999 holds about you is inaccurate or incomplete, you may request that it be corrected. fq999 will action verified correction requests promptly.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to fq999's legal retention obligations; data required by law to be retained cannot be deleted on request.
• Right to restrict processing: in certain circumstances (for example, where you contest the accuracy of your data or object to its processing), you may request that fq999 restrict how it processes your personal data while the matter is under review.
• Right to withdraw consent: where fq999 processes your data on the basis of your consent, you may withdraw that consent at any time by contacting fq999 customer support. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

fq999 will respond to all privacy rights requests within a reasonable period. In cases where a request cannot be fulfilled — for example, because it conflicts with a legal retention obligation — fq999 will explain the reason clearly. There is no charge for exercising your privacy rights in good faith.

fq999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and fq999 servers; encrypted storage of sensitive account data at rest; access controls that limit which fq999 personnel can access personal data and at what level; regular security assessments and vulnerability testing of the fq999 platform; and multi-factor authentication requirements for administrative access to systems that hold personal data.

While fq999 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials, including your password and the mobile number registered to your account. If you suspect that your account credentials have been compromised, you should contact fq999 customer support immediately so that access can be secured.

The fq999 platform is strictly for adults aged 21 and above. fq999 does not knowingly collect personal data from individuals under the age of 21. If fq999 becomes aware that personal data has been collected from a person under the minimum age, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered an account with fq999 or provided personal data to fq999, please contact [email protected] immediately with the relevant account details.

fq999 may update this Privacy Policy from time to time to reflect changes in its data processing practices, applicable law, or the structure of the fq999 platform. When material changes are made, fq999 will update the effective date shown at the top of this page and, where appropriate, notify registered members via their registered mobile number or through an in-platform notification.

Your continued use of the fq999 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically. If you do not agree with any update to this policy, you may request account closure by contacting fq999 customer support at [email protected].

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how fq999 handles your personal data, please contact the fq999 data protection team. You may reach us during Bangladesh Standard Time (UTC+6) business hours via live chat on the platform, or by email at [email protected]. Please include your registered mobile number and a clear description of your request or concern in all correspondence so that we can respond promptly and accurately.