Responsible Gaming at fq999

At fq999, responsible gaming is not a checkbox — it is a core part of how we build and operate our platform. We believe that every player in Bangladesh deserves access to a gaming environment that is transparent, fair, and designed with their long-term wellbeing in mind. That is why we have invested in a comprehensive suite of player protection tools and why our support team is trained to identify and assist members who may be at risk.

We recognise that for a small number of people, gambling can develop from a recreational activity into a problematic behaviour that affects their finances, relationships, and mental health. fq999 takes this possibility seriously. We have built tools directly into the platform that give players control over their own behaviour, and we actively encourage their use as part of a healthy approach to gaming.

All fq999 members have access to the following responsible gaming tools directly from their account settings. These tools are free to use, take effect promptly, and do not require approval from fq999 to activate. You are always in control.

The fq999 deposit limit tool allows you to define how much money you are willing to deposit into your account over a given period. You can choose from three limit types:

• Daily deposit limit: a maximum amount you can deposit within any single 24-hour period. If you reach this limit, no further deposits are accepted until the next calendar day begins at Bangladesh Standard Time (UTC+6) midnight.
• Weekly deposit limit: the total amount you can deposit across a rolling 7-day window. This is useful for players who prefer to think about their budget on a weekly basis rather than day-to-day.
• Monthly deposit limit: a cap on your total deposits within a calendar month. Monthly limits are ideal for members who wish to stay within a fixed entertainment budget over a longer planning horizon.
• Increasing a deposit limit: any request to raise an existing deposit limit is subject to a mandatory 7-day cooling-off period before the increase comes into effect. Reductions, by contrast, take effect immediately, with no waiting period applied.

Deposit limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. The limit cannot be circumvented by using multiple payment methods in the same period. fq999's system tracks cumulative deposits against your account limit, regardless of which payment channel is used.

A time-out (cooling-off period) gives you a structured break from gaming without requiring permanent account closure. You can request a time-out for any duration between 24 hours and 6 weeks directly from your account settings. During a time-out, your account is suspended: you cannot log in, place bets, make deposits, or access casino games or sports betting markets. Your existing account balance is preserved and will be available when the time-out period expires.

Once a cooling-off period is set, it cannot be reversed or shortened at your request — this is intentional, to ensure the break is genuinely effective. If you believe you need more time after the period expires, you are encouraged to set another cooling-off period or to activate self-exclusion for a longer duration. fq999 will not proactively contact you with promotional materials while your account is in a cooling-off period.

Self-exclusion is the strongest player protection tool available on fq999. It is designed for members who feel that their gambling has become a problem and who want to take a definitive step to stop. When you activate self-exclusion, your account is locked for the duration you select, and fq999 will not send you any promotional communications during that period.

fq999 offers the following self-exclusion options:

• Time-limited self-exclusion: choose a period of 6 months, 1 year, 2 years, or 3 years. Your account will be reopened automatically only after the chosen period has fully elapsed and you have submitted a written reactivation request with a mandatory 24-hour reflection period.
• Permanent self-exclusion: permanently closes your fq999 account with no option to reactivate. Any verified real-money balance at the time of closure will be returned to you via your registered payment method after completion of any outstanding KYC or compliance checks.
• Support-assisted exclusion: if you are unable to navigate account settings or are in a distressed state, contact fq999 support at [email protected] and our team will process a self-exclusion on your behalf immediately, without requiring you to complete the process yourself.

fq999 will make all reasonable efforts to ensure that self-excluded accounts cannot be reactivated during the exclusion period. However, if you attempt to open a new account during a self-exclusion period, fq999 will close that new account immediately upon detection and return any deposited funds. We urge you not to attempt to circumvent self-exclusion — doing so will not help resolve the underlying issue.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that gambling may be negatively affecting your life. If you recognise any of these in your own behaviour, we strongly encourage you to use the fq999 responsible gaming tools or to contact our support team immediately.

Whether you are an occasional player or a regular member, keeping the following habits in mind will help ensure that your experience at fq999 stays enjoyable and within healthy limits:

• Set a personal budget before every gaming session and decide in advance the maximum amount you are comfortable losing. Treat this as the cost of entertainment, not as an investment.
• Use the deposit limit tool to enforce your budget automatically. This removes the temptation to exceed your planned spend in the heat of a gaming session.
• Take regular breaks. Use the session reminder feature to alert yourself after a set period of play, and step away from the platform to reset your perspective.
• Never gamble under the influence of alcohol, stress, or when you are emotionally distressed. These states impair judgement and increase the risk of impulsive, high-stakes betting decisions.
• Keep gaming in perspective. fq999 offers cricket betting, slots, live casino, and fishing games as forms of entertainment. The house always has a mathematical edge; playing for fun with money you can afford to lose is the only rational approach.
• Talk openly with someone you trust if you feel your gambling is getting out of hand. Sharing the concern is often the first and most important step towards addressing it.

fq999 takes the protection of minors extremely seriously. The platform is restricted to adults aged 21 and above in Bangladesh. All registration processes include age verification steps, and fq999 reserves the right to request documentary proof of age from any account holder at any time. Any account found to belong to a person under 21 will be closed immediately and any balance returned to the verified payment source.

If you are a parent or guardian and are concerned that a minor in your household may be accessing the fq999 platform, please contact [email protected] immediately. We recommend using device-level parental controls and keeping login credentials confidential to prevent underage access. fq999 does not direct any marketing content towards individuals under the age of 21.

If you feel that gambling is negatively affecting your life — or the life of someone close to you — please reach out. fq999's customer support team is available around the clock and is trained to handle responsible gaming enquiries with care and confidentiality. There is no judgement, and your request will be acted on immediately. You can also contact fq999 support to activate any of the player protection tools described on this page if you are unable or unwilling to do so yourself through account settings.